Whether you're building on Magento, Shopify, WooCommerce, or BigCommerce, we provide tailored solutions to solve your platform-specific challenges.
MageMontreal keeps your store secure, stable and improving. Our support covers bug fixes, security patches, platform and extension updates, performance optimization, payment and integration issues, and mobile experience. Beyond fixing problems, we proactively recommend improvements, so your store keeps pace with your business instead of falling behind.
Yes. Many clients continue working with us long after launch, on Adobe Commerce (Magento), Shopify, BigCommerce and WooCommerce. Ongoing support includes continuous optimization, security updates and performance improvements, delivered by a team that already knows your store, your integrations and your business priorities.
Onboarding takes place during your first seven hours of support. A dedicated account manager is assigned to your store, and our team reviews your platform, code, extensions, integrations and hosting environment. This gives us a clear picture of your store's health and lets us flag risks and priorities before regular support begins.
You submit requests through support tickets, so every issue is tracked from request to resolution. Your dedicated account manager prioritizes the work with you, and all time spent is logged transparently. You always know what was done, how long it took and what comes next.
Urgent issues that affect sales, such as checkout errors, payment failures or site outages, are prioritized immediately. Because our team already knows your store from onboarding, we diagnose and fix critical problems faster. Non-urgent requests and improvements are then planned according to the priorities you set with your account manager.
Yes. We apply security patches, platform updates and extension upgrades on Adobe Commerce (Magento) and the other platforms we support. Every update is tested before going live to avoid breaking features or integrations. Keeping your store current protects customer data, reduces vulnerabilities and gives you access to the latest platform features.
Yes. We regularly take over stores built by other agencies or freelancers, including projects that need to be rescued. Onboarding starts with a full review of the code, extensions and integrations to identify technical debt and risks. We then stabilize the store first, before moving on to improvements.
Yes. We troubleshoot payment gateway errors, inventory sync problems and order processing issues, often caused by integrations between your store and your ERP, PIM or shipping systems. We fix the root cause, not just the symptom, so orders, stock levels and payments stay accurate and reliable.
A timebank is a block of prepaid hours, starting at 20 hours, that funds your support. Your team submits tickets, and our developers draw from the timebank for fixes, updates and improvements. Every hour is logged transparently, hours shift to what matters most, and you pay only for work delivered, with no hidden fees.
A stable, secure store that keeps improving, and a team you can rely on. Clients like FLB Solutions value our rigorous monitoring and quarterly reviews, while Typiqo highlights our lean and efficient way of working. Fewer emergencies, faster fixes and steady improvements leave your team free to focus on growth.
