Your BigCommerce store is the public face of your business, the storefront that brings in customers 24/7. For many growing companies, however, success on the front end creates a tangled web of disconnected operations on the back end. Manual data entry, inventory mismatches, and siloed customer information slow your team down and create costly errors.
This operational drag is a clear sign that your business has outgrown its current infrastructure. The solution lies in connecting your eCommerce platform to a powerful Enterprise Resource Planning (ERP) system like Epicor Kinetic.
When your BigCommerce storefront and Epicor Kinetic ERP work together through integration, you eliminate manual processes, gain real-time visibility across your operations, and build a foundation for scalable growth. Let’s explore how this strategic connection transforms operational pain into a competitive advantage.
What ERP Integration Means for Your BigCommerce Store
Enterprise Resource Planning (ERP) systems serve as the central nervous system for your entire company. While your online store is the customer-facing interface, the ERP is the operational hub. Epicor Kinetic connects everything behind the scenes from finance and inventory to production and shipping, into one intelligent system.
Integration creates a secure, automated bridge between BigCommerce and Epicor Kinetic, enabling real-time data synchronization. When a customer places an order on BigCommerce, the details flow instantly to Epicor. When you update a product price in Epicor, it automatically reflects on your storefront.
How the Integration Works — The Digital Traffic Controller: MageMontreal builds what we call a Digital Traffic Controller between Epicor Kinetic and your BigCommerce store. Data doesn’t simply “go” from one system to another — it is checked, formatted, and timed so the systems don’t conflict with each other. The result is a reliable, self-managing flow of orders, inventory, and pricing data that keeps both platforms in sync.
According to Epicor, “Everything in the Epicor system is available via REST APIs and OData, and can be fully documented using Open API and Swagger.” This open architecture makes it possible to build robust connections with eCommerce platforms like BigCommerce, which offers comprehensive APIs and webhooks for real-time event-driven integrations.
MageMontreal specializes in building these critical connections. With experience integrating major ERP systems including SAP, Microsoft Dynamics 365, Sage, and NetSuite with eCommerce platforms, MageMontreal delivers seamless third-party integrations that keep your store running smoothly.
Eliminate Manual Order Entry with Automated Order Processing
Manual order entry is where inefficiency lives. When an order comes in from BigCommerce, someone has to print it out and manually type every detail into your back-office system. This delay is where costly mistakes happen and where fulfillment slows to a crawl.
With integration, that entire manual step vanishes. The moment a customer clicks ‘Buy Now,’ all critical order data is instantly sent to Epicor Kinetic. The order appears for your warehouse team, complete with the correct name, address, and items without anyone lifting a finger.
This automation delivers tangible benefits:
- Eliminate data entry errors: Mistyped addresses and wrong item codes disappear, virtually eliminating expensive mis-shipments and returns
- Accelerate fulfillment: Your team can pick, pack, and ship orders in minutes instead of hours
- Improve customer satisfaction: Faster processing means faster delivery and happier customers
- Free up staff time: Your team focuses on growth activities instead of repetitive data entry
BigCommerce’s webhook system enables event-driven order synchronization, ensuring your Epicor system receives accurate order information instantly. MageMontreal’s integration expertise ensures these automated workflows are configured correctly for your specific business rules.
Never Oversell Again: Real-Time Inventory Synchronization
The greatest risk of disconnected systems is selling something you no longer have. Your BigCommerce store might show ten units in stock, but if your warehouse just packed the last one, you’ve created a customer service problem.
Real-time inventory sync solves this critical issue. By integrating your systems, Epicor Kinetic acts as the single source of truth for your inventory. When an item sells on BigCommerce, the master count in Epicor updates instantly. When new stock arrives in the warehouse, Epicor automatically updates your online store’s available quantity.
Conflict Resolution: We configure conflict resolution rules, so if a price is changed in two places at once, the system knows exactly which one to trust — preventing data corruption and ensuring your operations run without surprises.
This constant communication delivers:
- Accurate stock levels: One universally accurate inventory count updated across your entire business
- Prevent overselling: Sell with confidence knowing your stock levels are always correct
- Multi-channel accuracy: Account for returns, in-store purchases, and stock reserved for other channels
- Reduced carrying costs: Better visibility helps optimize inventory levels
According to the BigCommerce Developer Center, their platform provides comprehensive APIs for managing inventory, orders, customers, and pricing, all the building blocks needed for robust ERP integration. MageMontreal leverages these capabilities to create reliable inventory synchronization that you can trust.
Create Unified Customer Profiles for Superior Service
Customers see one company, not separate departments. When they contact support, they expect your team to know their entire history, not just last night’s online order.
Integration creates a unified customer profile by funneling every interaction into a single, comprehensive record within Epicor. This master profile combines online orders from BigCommerce with phone orders, support tickets, payment history, and special pricing agreements.
The benefits of centralized customer data management include:
- Faster issue resolution: Support teams can answer questions immediately with complete context
- Personalized experiences: Leverage purchase history to provide relevant recommendations
- Improved B2B operations: Access contract pricing, credit limits, and account status instantly
- Enhanced loyalty: Exceptional service built on complete information drives repeat business
For B2B operations specifically, Epicor Kinetic integration enables your BigCommerce store to display customer-specific pricing, enforce credit limits, and manage complex approval workflows, critical capabilities for wholesale and distribution businesses.
Your Business Rules, Automated: Integration isn’t just moving data — it’s moving rules. For example, if a B2B customer has a “Gold” status in Epicor, our integration ensures BigCommerce automatically shows them “Gold” pricing the moment they log in. Your existing business logic is preserved and enforced automatically across both platforms.
MageMontreal has helped over 300 businesses implement these integrated customer experiences, delivering the seamless service that modern buyers expect.
Centralize Product Management with Master Data Sync
Managing product catalogs across different systems creates endless repetition. You update a price in your inventory software, then log into BigCommerce to change it there too. One forgotten step creates a mismatch that costs you sales or customer trust.
With integration, your Epicor ERP becomes the master library for all products. Any change you make, updating a description, adding a photo, or adjusting a price, automatically pushes to your BigCommerce store.
Centralized product information delivers:
- Consistency across channels: Customers always see accurate, up-to-date product details
- Efficient bulk updates: Launch new product lines or flash sales from one screen in Epicor
- Reduced errors: Eliminate discrepancies between systems
- Time savings: Manage thousands of products without repetitive manual work
The underlying Epicor Kinetic API architecture, combined with BigCommerce’s GraphQL Storefront API, enables sophisticated product data synchronization. MageMontreal configures these connections to match your specific product data structure and business rules.
Streamline Financial Operations with Integrated Accounting
Order and inventory sync are just the beginning. True operational efficiency requires integrating your financial data as well.
When BigCommerce and Epicor Kinetic share financial information:
- Automatic invoice generation: Orders automatically create invoices in your accounting system
- Payment reconciliation: Track payments from multiple channels in one place
- Accurate reporting: Generate financial reports with complete, real-time data
- Tax compliance: Calculate and track sales tax accurately across jurisdictions
- Audit trails: Maintain complete transaction history for compliance
MageMontreal’s approach to eCommerce integrations includes financial workflows, ensuring your accounting stays synchronized as orders flow through your business.
Is Integration Right for Your Business? Key Considerations
Integration is a strategic investment, and its success depends on having the right foundation. Before diving in, assess your readiness:
Critical questions to ask:
Is manual work holding us back?
If your team spends hours on data entry and reconciliation, integration delivers immediate ROI.
Do we have clear business processes?
Integration can’t fix broken processes, it accelerates them. You need a clear map of how information should flow from customer click to shipping label.
Are we ready to invest strategically?
View integration as an investment in operational efficiency and scalability, not just an expense.
Do we have the right technical partner?
Successful integration requires expertise in both systems and your specific business requirements.
If your answers point toward growth and efficiency, your next step is choosing an integration partner who can deliver results.
How MageMontreal Delivers Successful Epicor-BigCommerce Integration
You need a specialist who understands business operations, not just code. MageMontreal acts as a translator, turning your business goals into technical reality without forcing you to become a tech expert.
What sets MageMontreal apart:
- Proven experience: Over 300 businesses trust MageMontreal for eCommerce solutions
- Platform expertise: Certified Adobe Commerce partner with deep BigCommerce knowledge
- ERP integration specialists: Experience integrating SAP, Microsoft Dynamics 365, Sage, NetSuite, and Epicor systems
- Business-first approach: We prioritize understanding your unique requirements before writing code
- Ongoing support: Reliable maintenance and support services keep your integration running smoothly
The MageMontreal team includes project managers, quality assurance experts, back-end and front-end developers, UX designers, and SEO specialists, all working together to deliver seamless integrations.
As one client noted: “MageMontreal has significantly improved our site’s functionality and developed custom solutions tailored to our needs. They understand our business well and consistently show a strong sense of accountability.”
Beyond Automation: Building for Scale
Integration transforms your business from a collection of manual tasks into a connected system where your online storefront and core operations work in perfect sync.
This connection delivers more than time savings:
- Scalability: Handle growth without proportional increases in operational overhead
- Reliability: Automated processes reduce errors and improve consistency
- Visibility: Real-time data enables proactive decision-making
- Competitive advantage: Superior efficiency and customer service set you apart
The true benefits of Epicor Kinetic and BigCommerce integration are strategic. You’re building a resilient foundation that can handle future success without the growing pains.
